Game1s FAQ — Answers to All Your Questions

At game1s, you can bet on football, tennis, basketball, hockey, volleyball, e-sports, and over 30 other sports. The process is straightforward:

• Log In and go to the "Betting" section from the top menu.
• Select your preferred sport from the list on the left — such as Football or Tennis.
• Clicking on a match will show the available markets — Match Winner, Double Chance, Both Teams to Score, Handicap, Total Goals, and more.
• Click on the odds you want to bet — the betslip will open on the right or at the bottom.
• Enter your stake amount. The minimum bet is generally ৳50.
• Click the "Place Bet" button to confirm.

Odds change in real time during live matches. Live Betting also offers a Cash Out feature — you can lock in a portion of your winnings before the match ends.

Cricket is the most popular betting category on game1s, with the widest range of markets available. All major tournaments are covered, including IPL, BPL, T20 World Cup, and ODI series. Popular markets include:

• Match Winner: Which team will win.
• Toss Winner: Which team will win the toss.
• Innings Runs: Total runs scored in the first innings (Over/Under).
• Method of first wicket fall: Bold, caught, LBW, and more.
• Top Batsman/Bowler: Who will score the most runs or take the most wickets.
• Live ball-by-ball: Bet on every single ball.

Go to the Betting section and select Cricket → choose an ongoing or upcoming match. For live matches, click the "Ball-by-Ball" option to see betting options for every delivery. Minimum bet is ৳50; maximum limits vary by match and market.

There are two ways to close your game1s account, either temporarily or permanently:

1. Temporary break (cooling-off or self-exclusion):

• Log In → Profile Icon → "Responsible Gaming" → Select "Self-Exclusion".
• Select a time period: 24 hours, 7 days, 1 month, 3 months, or 6 months.
• Confirm with the OTP sent to your email and it will take effect immediately.
• You won't be able to log in or make deposits during this period. Your balance will remain safe.

2. Permanent account closure:

• Email us at support@game1s.biz or request help via live chat.
• From your registered email, write: "I would like to permanently close my account."
• Withdraw any remaining balance first — withdrawals can be complicated after the account is closed.
• The support team will complete the process within 24–48 hours.

All your betting and transaction records at game1s are stored with full transparency. Here's how to view them:

• Log in → Profile menu → "Betting History" Or "Transaction History" Click here.
• Use the date filter to view records for a specific day, week, or month.
• Full details of each bet will be shown — match, market, stake, odds, and result.
• Your transaction history has separate tabs for deposits, withdrawals, and bonuses.
• You can also download records in CSV format — handy for monthly bookkeeping.

Viewing your history is completely free and accessible at any time. For responsible gaming, review your spending regularly.

Typical deposit processing times at game1s vary by payment method:

• bKash / Nagad / Rocket: Credits are typically processed within 1–5 minutes. During peak hours (8–10 PM), it may take up to 15 minutes.
• USDT (TRC-20): Usually 5–20 minutes after network confirmation.
• Bank Transfer: 1–3 business days.

If your deposit hasn't arrived:

• Wait 30 minutes first.
• Note the transaction ID from your bKash/Nagad message.
• Contact us via live chat or at support@game1s.biz with your transaction ID, amount, and payment method.
• The support team will resolve your issue within 2–4 hours.

KYC (Know Your Customer) verification is mandatory before your first withdrawal on game1s. It keeps your account secure and helps prevent fraud.

Required documents:

• National ID Card (NID) — Clear photos of both front and back.
• Or Passport — screenshot of the information page.
• Selfie: A clear selfie holding your NID or passport.
• (Optional) Bank statement or bKash/Nagad statement — may be requested for large withdrawals.

How to deposit:

• Log in → go to Profile → navigate to the "Identity Verification" or "KYC" section.
• Upload the images in the designated fields (JPG/PNG, maximum 5MB).
• Submit — approval is typically granted within 24–48 hours.
• A confirmation email will be sent to you.

If your KYC is rejected, you'll receive an email explaining why. Resubmit with the correct documents.

Enabling Two-Factor Authentication (2FA) makes your game1s account significantly more secure. Even if your password is stolen, no one can log in without the OTP.

Activation steps:

• Log in → Profile icon → "Security Settings".
• Click on the "Two-Factor Authentication (2FA)" option.
• Choose one of two methods:
    • SMS OTP: Each time you log in, a 6-digit code will be sent to your registered mobile number.
    • Google Authenticator: Scan the QR code in the app — a new code is generated every 30 seconds.
• To use Google Authenticator: Download the app from the Play Store/App Store → Scan the QR code shown on game1s → Confirm with the first code generated.
• Save your backup codes (8 in total) — if you lose your phone, you can use these to access your account.